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Shipping Policy

Last updated: 15 June 2026

Thank you for choosing Nu You. We are committed to delivering your research compounds securely and efficiently.

1. Order Processing & Cutoff Times

  • Processing Time: Orders placed after the 12:00 PM AEST cutoff are processed within 1–2 business days.
  • Same-Day Dispatch: Orders placed before 12:00 PM AEST are dispatched the same business day.
  • Confirmation: Once shipped, you will receive an email with a tracking number and a direct link to monitor your package.

2. Shipping Destinations

Nu You currently ships exclusively within Australia. All orders are dispatched from our fulfillment facility in Melbourne, Victoria.

3. Shipping Rates & Delivery Estimates

We offer flat-rate shipping to ensure simplicity and transparency. There are no hidden fees or additional handling charges.

Shipping Method

Cost

Estimated Transit time (days)

Standard Shipping

AUD $15.00

2 – 7 Business Days

Orders Over AUD $350

FREE

2 – 7 Business Days

Total estimated delivery time is 2–9 business days

4. Order Tracking

Once your order has been dispatched, please allow up to 24 hours for the tracking information to update in the carrier’s system. You can track your package via the link provided in your shipping confirmation email.

5. Address Accuracy

Please double-check your delivery address at checkout. We are unable to redirect or refund orders sent to an incorrect address provided by the researcher. If a package is returned to us due to an incorrect address, a reshipment fee will be apply.

6. Lost or Damaged Shipments

If your order is damaged during transit or appears to be lost:

  • Damaged Items: Contact us at [email protected] within 48 hours of delivery with your order number and photos of the damage. We will dispatch a replacement at no charge or issue a full refund, per your preference.
  • Lost Shipments: If your tracking has not updated for 7 business days, please contact us at [email protected]. Once the carrier confirms the package is lost, we will offer a replacement or a full refund upon choice.

For full details, please refer to our Refund and Returns Policy.

7. Contact Information

For any questions regarding your shipment, please contact our support team:

  • Phone +61 (03) 8609 2000
  • Email [email protected]
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST
  • Response Time: 1–2 business days

Nuvion – Nu You Ltd
Street: Unit 1, 101 Cremorne St,
City: Cremorne,
State: Victoria,
Country: Australia,
Postal Code: 3121

ABN: 69 787 208 901,
Incorporation Number: 17207013

The products listed on this website are intended for laboratory, analytical and research purposes only. They are not intended for food, animal or human use.

Research Use Confirmation

By entering this website you confirm that:

  • You are visiting this website in a professional or research context.
  • You are responsible for compliance with all applicable laws and regulations in your jurisdiction.
  • You understand that the listed products are not intended for consumption or medical applications.
  • You are qualified to handle chemicals or laboratory reagents, or are acting on behalf of an organisation that is.
  • You bear responsibility for the safe storage, handling and application of such substances.

The information on this website is provided for technical and catalogue purposes only. It does not constitute medical advice and is not intended as a recommendation for any use outside of laboratory research. Nu You reserves the right to refuse or cancel orders where usage does not appear to comply with these conditions or applicable regulations.

Access Restricted

You must be at least 18 years old to access this website.

The products displayed on this website are intended exclusively
for scientific research and laboratory purposes.

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For research use only · Not for human consumption